Attention: State Operations Users Training for State Operations Users in May 2018

Instructor-led training courses for State Operations Users are available for May 2018. Please see the dates, topics, times, and registration information below.

Claims Inquiry Refresher (WebEx)

May 10, 2018 10am – 12 noon

This training will instruct the end user on how to complete a claim search and locate information on claims in NCTracks. At the end of training, as an authorized user, you will be able to conduct a Claim Search and locate specific information on a claim.

PEGA and Service Item Overview Refresher (WebEx)

May 23, 2018 10am – 12 noon

State users use Pega to access and work on service items that must be addressed by the State. Users can access Pega from the NCTracks Operations portal home page through a single sign on process. At the end of training, as a State Pega user, you will be able to do the following:

• Log in to Pega
• Find work and access workbaskets
• Search provider and recipient Call Center interaction history

State Operations Users can register for courses in SkillPort. Logon to the secure NCTracks Operations Portal and click the “Other” tab to select “Learning Management System.” Once in SkillPort, select “State Operations Training” under “Catalog” and open the folder labeled “ILT Remote via WebEx.” The courses can be found in the appropriate sub-folder based on the topic. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)