Attention: State Operations Users Training for State Operations Users in April 2018

An instructor-led training course for State Operations Users will be offered in April 2018.

Non-Live Interaction (NLI) Training (WebEx)

Thursday, April 26, 2018 - 10:00 a.m. to noon

In this training users are provided with information on how to navigate the system in order to request or search for an NLI. The users will also gain an understanding of the call center and functional area Subject Matter Expert (SME) process for NLI request(s). At the end of this training, the user will be able to:

• Submit an NLI request
• Identify NCTracks Operation Contact Center’s responsibility
• Identify NCTracks Functional Area Subject Matter Expert’s (SME) responsibility
• Search for NLIs within the Operations Portal

Training Registration

State Operations Users can register for the course in SkillPort. Logon to the secure NCTracks Operations Portal and click the Other tab to select "Learning Management System." Once in SkillPort, select State Operations Training in the Catalog and open the folder labeled “ILT Remote via WebEx." The course can be found in the appropriate sub-folder based on the topic. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)