Attention: State Operations Users Training for State Operations Users in March 2018

Several instructor-led training courses for State Operations Users will be offered in March 2018. Following is more information about the courses, when they will be offered, and instructions for how to enroll.

March 22, 2018

NLI- State Refresher Training

10:00AM - 12:00PM, On-Site

This course will guide State users through searching, requesting, and understanding the Non-Live Interaction (NLI) Process within NCTracks.

At the end of the training, course participants will be able to:

  • Submit an NLI request
  • Identify NCTracks Operation Contact Center's responsibility
  • Identify NCtracks Functional Area Subject Matter Expert's (SME) responsibility
  • Search for NLIs within the Operations Portal

March 26, 2018

CSR 2057- DSS County-Report2Web

10:00AM - 12:00PM, WebEx

All new historical reports and files are stored on the NCTracks server, accessed through Report2Web in the Operations portal. In order to retain the security access to documents, the reports will be accessed using your NCID. This session will show you how to access those reports.

At the end of training, you will be able to:

  • Log into Report2Web
  • Navigate through Report2Web
  • Understand Versions and Dates
  • Search and Filter
  • Review File Formats
  • Open a File
  • Print and Export a Mainframe file

March 28, 2018

CSR 2057- DSS County-Report2Web

2:00PM - 4:00PM, WebEx

At the end of training, participants will be able to do the following:

  • Log into Report2Web
  • Navigate through Report2Web
  • Understand Versions and Dates of Reports
  • Search and Filter
  • Review File Formats
  • Open a File
  • Review the report that flags recipients for review, which triggers investigations conducted by NC Division of Social Services (DSS) staff into the possibility that Medicaid beneficiaries are deceased, incarcerated, or currently living out of state
  • Print and Export Reports

March 30, 2018

CSR 2057- DSS County-Report2Web

1:00PM - 3:00PM, WebEx

At the end of training, participants will be able to do the following:

  • Log into Report2Web
  • Navigate through Report2Web
  • Understand Versions and Dates of Reports
  • Search and Filter
  • Review File Formats
  • Open a File
  • Review the report that flags recipients for review, which triggers investigations conducted by NC Division of Social Services (DSS) staff into the possibility that Medicaid beneficiaries are deceased, incarcerated, or currently living out of state
  • Print and Export Reports

Training Registration

State Operations Users can register for the courses in SkillPort. Logon to the secure NCTracks Operations Portal and click the Other tab to select "Learning Management System." Once in SkillPort, select State Operations Training in the Catalog and open the folder labeled "Instructor-Led Training (ILT): On-Site" or “ILT Remote via WebEx”, depending on the format of the course. The courses can be found in the appropriate sub-folder based on the topic. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)