Attention: State Operations Users Training for State Operations Users in December 2018

An instructor-led training course for State Operations Users is available via WebEx in December 2018. WebEx courses can be attended remotely from any location with a telephone, computer, and internet connection. Please see the date, time, and registration information below.

NLI Refresher (WebEx)

December 12, 2018  10 a.m. - Noon

This course will guide State users through searching, requesting, and understanding the Non-Live Interaction (NLI) Process within NCTracks. At the end of this training, the user will be able to:

-Submit an NLI request

-Understand the call center and functional area's responsibilities

-Search for an NLI within NCTracks.

Registration Instructions

State Operations Users can register for courses in SkillPort. Log on to the secure NCTracks Operations Portal and click the “Other” tab to select “Learning Management System.” Once in SkillPort, select “State Operations Training” under “Catalog” and open the folder labeled “ILT Remote via WebEx.” (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)