Claims Inquiry Training for State Operations Users

An instructor-led training course for State Operations Users will be offered on October 23, 2014. The course will be offered in-person at the Ground Floor Training Room of the CSC facility in Raleigh and will include hands-on training. The course will be limited to 45 participants.

Following is more information about the course, when it will be offered, and instructions for how to enroll:

Thursday, October 23, 2014 – 1:00 p.m. to 4:00 p.m. - Claims Inquiry Refresher

Course Description
This training will instruct the end user on how to complete a claim search and locate information on claims in NCTracks.

Course Objectives
The objective of this course is to train the participants on the use of NCTracks interface screens that allow the user to:

  • Conduct a Claim Search
  • Locate specific information on a claim

 

State Operations Users can register for the course in SkillPort.  Logon to the secure NCTracks Operations Portal and click the Other tab to select "Learning Management System." Once in SkillPort, select State Operations Training in the Catalog and open the folder labeled "Instructor Led Training (ILT) On-site." The course can be found in the sub-folder based on the topic. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)