Attention: State Operations Users Training for State Operations Users in October 2020

The instructor-led training course for State Operations Users is available via WebEx in Oct. 2020. WebEx courses can be attended remotely from any location with a telephone, computer, and internet connection. (See Registration Instructions below for new WebEx information.) 

 

NLI- State Refresher Training (WebEx)

Monday, Oct. 19, 2020, 10:00 a.m. - 12:00 p.m.  

This course will guide State users through searching, requesting, and understanding the Non-Live Interaction (NLI) process within NCTracks. At the end of training, authorized users will be able to: 

  • Submit an NLI request 
  • Identify NCTracks Operations Contact Center’s responsibilities
  • Identify NCTracks functional area Subject Matter Expert’s (SME) responsibilities
  • Search for NLIs within the Operations Portal

 

Report2web- State Refresher Training (WebEx)

Wednesday, Oct. 21, 2020, 10:00 a.m. - 12:00 p.m.  

This course provides State users access to new and historical reports and files stored on the NCTracks server. At the end of this training, state users will be able to: 

  • Log in to Report2Web
  • Navigate through Report2Web
  • Understand versions and dates of reports
  • Search and filter
  • Review file formats
  • Open a file
  • Print and export reports

 

Provider Applications- State Refresher (WebEx)

Wednesday, Oct. 28, 2020, 10:00 a.m. - 12:00 p.m.  

This course will guide authorized users through the Provider Application process. At the end of training, state users will be able to:

  • Identify various provider applications
  • Explain the purpose of each application type
  • Explain how provider applications are submitted within the NCTracks Provider Portal
  • Explain how provider applications are processed within the NCTracks Operations Portal

 

Registration Instructions

State Operations Users can register for courses in SkillPort. Logon to the secure NCTracks Operations Portal and click the “Other” tab to select “Learning Management System.” Once in SkillPort, select “State Operations Training” under “Catalog” and open the appropriate folder labeled “ILT Remote via WebEx.” Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.

To access WebEx online training sessions:

  1. From an internet browser, enter the URL https://gditmeetings.webex.com/meet/esther.crider
  2. Enter 711 563 557 in the Enter meeting information field
  3. Enter your first and last name
  4. Enter your email address

If this is your first time using the new GDIT Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial 1-866-523-9994. Enter Access code 711 563 557.