Nov. 2020 Provider Training Now Available

Registration is open for the Nov. 2020 instructor-led provider training courses listed below. Slots are limited. WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that as of January 1, 2020, the WebEx information has changed. See the Training Enrollment Instructions below for details.

 

Ordering, Prescribing and Rendering Provider Enrollment (WebEx) 

Monday, Nov. 9, 2020, 1:00 p.m. - 3:00 p.m.  

This course will guide the authorized user through the process of submitting an Ordering, Prescribing and Referring (OPR) Provider Full and Lite enrollment application. At the end of this training authorized user will be able to:

  • Understand the differences between a Full Enrollment & OPR Lite Provider enrollment
  • Submit an OPR Lite Application
  • Upgrade from a OPR Lite to a Full Provider via Manage Change Request (MCR)

 

ES Authorized user Role Abbreviated MCR Upload Documents (WebEx) 

Tuesday, Nov. 10, 2020, 10:00 a.m. - 12:00 p.m.  

This course will guide you through the following enhancements to the provider enrollment application processes:

  • Enrollment Specialist authorized user role
  • Upload supporting documents
  • Abbreviated Manage Change Request (MCR) applications

 

Prior Approval Institutional (WebEx)

Wednesday, Nov. 11, 2020, 9:30 a.m. – 12:00 p.m.   

The purpose of this training is to show authorized user how to submit Prior Approvals electronically via NCTracks. The Prior Approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. 
  • Inquiring about Prior Approval requests to determine their status

 

Submitting an Institutional Claim (WebEx)

Wednesday, Nov. 11, 2020, 1:00 p.m. - 4:00 p.m.  

This course will provide instructions for authorized user to submit institutional claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create an institutional claim via the NCTracks web portal
  • Save a claim draft
  • Submit a claim
  • Search claim status
  • Review claim status
  • Copy a claim
  • Void or replace a previous claim

 

New Office Administrator (WebEx)  

Thursday, Nov. 12, 2020, 9:00 a.m. – 11:00 a.m.   

This course describes the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider. At the completion of training, you will be able to:

  • Update the Office Administrator for an
  • Individual Provider
  • Organization
  • Upgrade existing authorized user to
  • Managing Relationships

 

How to Add or Update Credentials (WebEx)          

Friday, Nov. 13, 2020, 9:00 a.m. – 11:00 a.m.   

This course shows authorized user how to add or update credentials on a provider’s record in NCTracks. At the end of training, authorized user will be able to:

  • Add/update accreditation
  • Add/update certification
  • Add/update license 

 

Provider Web Portal Applications (WebEx)

Friday, Nov. 13, 2020, 1:00 p.m. - 4:00 p.m.   

This course will guide you through an overview of the Enrollment, Re-enrollment, Re-verification, Abbreviated Manage Change Request, Manage Change Request, Maintain Eligibility, and Fingerprinting required application processes. At the end of training, authorized user will be able to:

  • Understand the Provider Enrollment Application process
  • Navigate to the NCTracks Provider Portal and understand how to complete the following Provider Enrollment Application processes:
  • Provider Enrollment
  • Out-of-State (OOS)
  • Ordering, Prescribing, and Referring (OPR) Lite
  • Re-enrollment
  • Re-verification
  • Abbreviated Manage Change Request
  • Manage Change Request (MCR) 
  • Maintain Eligibility
  • Fingerprinting Required

 

Prior Approval Medical (WebEx)

Monday, Nov. 16, 2020, 9:30 a.m. - 12:00 p.m.   

This course shows authorized user how to electronically submit and inquire about, and void prior approvals for different kinds of medical services. At the end of this training, authorized user will be able to: 

  • Submit Medical Prior Approval requests
  • Inquire about Prior Approvals
  • Void a Prior Approval

 

Submitting a Professional Claim (WebEx)

Monday, Nov. 16, 2020, 1:00 p.m. – 4:00 p.m.   

This course will show authorized user how to submit Professional (CMS-1500/837P) Claims using the NC Tracks web portal. The authorized user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized user will be able to create a Professional claim via NCTracks web portal for:

  • Save a Draft
  • Use Claims Draft Search
  • Submit a claim 
  • View results of a claim submission
  • Claim Status and Claim Copy
  • Resubmit a Claim
  • Void Prior Claim or Replacement Prior Claims

 

Submitting an NEMT Claim (WebEx)

Tuesday, Nov. 17, 2020, 1:00 p.m. – 3:00 p.m.

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, authorized user will be able to perform all aspects of submitting a Professional claim via the NCTracks web portal, including:

  • Understand Claims Terminology
  • Understand the Payment Authorization Process
  • Create a Claim
  • Save a Claim Draft 
  • Use Claims Draft Search
  • Submit a Claim 
  • View Results of a Claim Submission
  • Perform a Claim Status Search
  • Copy a Claim
  • Resubmit a Claim
  • Void and Replace Claims
  • Understand Your Remittance Advice
  • Prior Authorization Inquiry

 

Dental Helpful Hints (WebEx)    

Thursday, Nov. 19, 2020, 9:00 a.m. – 12:00 p.m.   

At the end of this training, authorized user will be able to: 

  • Identify the three (3) methods of Prior Approval submission.
  • Identify how to upload documents when submitting a Prior Approval via NCTracks and how to upload documents to an existing Prior Approval.
  • Identify the most common errors when completing the American Dental Association (ADA) form.
  • Identify common errors that require requests for Prior Approval additional information.
  • Identify the common mistakes when submitting claims.

 

Ordering, Prescribing and Rendering Provider Enrollment (WebEx) 

Friday, Nov. 20, 2020, 1:00 p.m. - 3:00 p.m.  

This course will guide the authorized user through the process of submitting an Ordering, Prescribing and Referring (OPR) Provider Full and Lite enrollment application. At the end of this training authorized user will be able to:

  • Understand the differences between a Full Enrollment & OPR Lite Provider enrollment
  • Submit an OPR Lite Application
  • Upgrade from a OPR Lite to a Full Provider via Manage Change Request (MCR)

 

Prior Approval Dental/Orthodontic (WebEx) 

Monday, Nov. 23, 2020, 9:30 a.m. – 12:00 p.m.   

This course shows authorized user how to electronically submit and inquire about prior approvals for dental procedures. At the end of this training, you will be able to:

  • Submit Dental Prior Approval Requests
  • Inquire About Prior Approval Requests

 

Submitting a Dental/Orthodontic Claim (WebEx)

Monday, Nov. 23, 2020, 1:00 p.m. - 4:00 p.m.  

This course will provide instructions for authorized user to submit dental/orthodontic claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create a dental claim via the NCTracks web portal
  • Save a claim draft
  • Submit a claim 
  • Search claim status
  • Review claim status
  • Copy a claim
  • Void or Replace previous claim

 

Ortho Helpful Hints (WebEx)

Tuesday, Nov. 24, 2020, 9:00 a.m. - 12:00 p.m.   

At the end of this training, authorized user will be able to:

  • Identify the three (3) methods of Prior Approval submission.
  • Identify how to upload documents when submitting Prior Approvals via NCTracks or to existing Prior Approvals.
  • Identify the most common errors when completing the American Dental Association form.
  • Identify common errors that require requests for Prior Approval additional information.
  • Requesting payment for orthodontic records.
  • Submitting Prior Approval for orthodontic treatment requiring orthognathic surgery.
  • Using the Orthodontic Prior Approval attachment forms

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx.

To access WebEx online training sessions:

  1. From an internet browser, enter the URL https://gditmeetings.webex.com/meet/esther.crider
  2. Enter 711 563 557 in the enter meeting information field
  3. Enter your first and last name
  4. Enter your email address

If this is your first time using the new GDIT Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial 1-866-523-9994. Enter access code 711 563 557.

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.