NCTracks
User Guides & Fact Sheets
On this page you will find information and resources regarding the NCTracks system, in the form of fact sheets and user guides on a variety of topics.
User Guides
The following User Guides are intended to provide step-by-step instructions to complete a variety of common provider activities. The guides are organized by major topic areas to facilitate ease of use.
Fact Sheets
Below are various fact sheets to use as quick and easy references for key topics. Download, print, and post these to refer to in the office.
- NCTracks Back to Basics (PDF, 240 KB)
- Features of NCTracks Portal Help System (PDF, 146 KB)
- NCTracks Ambulance Provider Fact Sheet (PDF, 292 KB)
- NCTracks Claims Adjudication Fact Sheet (PDF, 674 KB)
- NCTracks e-Signature Fact Sheet (PDF, 350 KB)
- NCTracks NCID Fact Sheet (PDF, 354 KB)
- NCTracks PayPoint Fact Sheet (PDF, 354 KB)
- NCTracks Prior Approval Fact Sheet (PDF, 292 KB)
- NCTracks Remittance Advice Fact Sheet (PDF, 617 KB)
- NCTracks Taxonomy Fact Sheet (PDF, 592 KB)
- Using the LTC DMA-0100 Form (PDF, 241 KB)
- NCTracks NEMT Fact Sheet (PDF, 289 KB)
- Pend for Medical Review Fact Sheet (PDF, 285 KB)
- Six Tips for Submitting a Pharmacy PA (PDF, 126 KB)
- NCTracks Tip #1: Adding a Location (PNG, 267 KB)
- Re-verification Refresher: Everything You Need to Know about Re-verification (PDF, 2346 KB)
- Re-verification Tips: Are You Due for Re-verification? (PNG, 214 KB)
- Name Changes (DHB & GDIT) (PNG, 266 KB)
- NCTracks Tip #2: Check Twice, Avoid the Price - Double Check Your SSN (PNG, 219 KB)
- NCTracks Tip #3: Misdirected Faxes (PNG, 219 KB)
- NCTracks Common Questions: Currently Enrolled Provider Registration vs. Office Administrator Change Process? (PDF, 385 KB)
ZixMail
At certain times, the NCTracks team may need to email files with Protected Health Information (PHI) to providers. To comply with HIPAA regulations regarding privacy and security, those files must be sent encrypted. One of the applications used by NCTracks to encrypt files containing PHI is ZixMail. ZixMail is a free third party application maintained by ZixCorp.
If you receive a ZixMail email message, go to the ZixMail website and click on the 'Register" button to create a Zix Mail account.
PDF documents on this page require the free Adobe Reader to view and print.
