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Frequently Asked Questions

This list reflects answers to frequently asked questions (FAQs) regarding NCTracks, organized by topic area. The list below includes FAQ pages located in other sections of the website. You can also search for an FAQ using the Search box in the upper right corner of the page.

Do not see your questions? Email us at NCTracksprovider@nctracks.com.

General FAQs

  • General FAQs
  • Dental FAQs
  • Managed Care CCNC/CA FAQs
  • Pharmacy FAQs
  • Recipient Eligibility Inquiry FAQs
  • ICD-10 FAQs
  • NCTracks Glossary of Terms

Provider Enrollment FAQs

  • General Provider Enrollment FAQs
  • FAQs re Enrollment of Attending, Rendering, Ordering, Prescribing, and Referring Providers
  • Federal Application Fee FAQs
  • License and Accreditation FAQs
  • Manage Change Request FAQs
  • NCTracks User Setup & Maintenance FAQs
  • Fingerprinting FAQs
  • Behavioral Health Provider Enrollment FAQs
  • Re-credentialing/Re-verification FAQs
  • Updating Provider Licenses FAQs
  • NCTracks Provider Data Collection FAQs

Prior Approval FAQs

  • Prior Approval FAQs
  • High Tech Imaging and Ultrasound FAQs

Claims FAQs

  • Claim Submission FAQs
  • Secondary Claims (Crossovers) FAQs
  • Claims Pended for Incorrect Location FAQs
  • PCS Claim Reprocessing FAQs
  • Physicians 3 percent claim reprocessing FAQs (PDF, 58 KB)

Financial FAQs

  • 1099 FAQs
  • Accounts Receivable Process FAQs
  • Disproportionate Share Hospital Data FAQs
  • PS&R Report FAQs

Technical FAQs

  • EDI FAQs
  • System Requirements FAQs
  • Trading Partner FAQs

Quick Links

  • NCTracks Issues List (XLSX, 59 KB)
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