NCTracks
Manage Change Request FAQs
This list reflects answers to frequently asked questions regarding Manage Change Requests (MCR).
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1. Why am I being forced to affiliate to a provider when completing a Managed Change Request or enrollment application?
On the first screen of the Manage Change Request or enrollment application there is a question titled "Are you a Rendering/Attending Only Provider?" If the you click “Yes” to this question, you are indicating that another group or organization NPI will always bill on behalf of the services rendered by you. In this case, you will be forced to affiliate to a provider and will NOT be prompted to enter EFT information, as it is assumed that another group or organization will be the billing provider.
To correct this, close out of the Manage Change Request and delete the draft. Once you re-open a new application, on the first screen titled “Basic Information” scroll down and locate the question: "Are you a Rendering/Attending Only Provider?" Make sure you select “No” for this question. You will be able submit the application without having to affiliate to a provider.
However, if you click "No" for Rendering/Attending Only question, you will still be able to affiliate to a group or organization, if needed. It is important to note that you must affiliate with the group or organization that will be billing and receiving payment for the services rendered by the practitioner. In addition, you will be prompted to enter EFT information near the end of the application process.
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2. Why am I not asked for my EFT information when completing a Managed Change Request or enrollment application?
On the first screen of the Manage Change Request or enrollment application there is a question titled "Are you a Rendering/Attending Only Provider?" If the you click “Yes” to this question, you are indicating that another group or organization NPI will always bill on behalf of the services rendered by you. In this case, you will be forced to affiliate to a provider and will NOT be prompted to enter EFT information, as it is assumed that another group or organization will be the billing provider.
To correct this, close out of the Manage Change Request and delete the draft. Once you re-open a new application, on the first screen titled “Basic Information” scroll down and locate the question: "Are you a Rendering/Attending Only Provider?" Make sure you select “No” for this question. You will be able submit the application without having to affiliate to a provider.
However, if you click "No" for Rendering/Attending Only question, you will still be able to affiliate to a group or organization, if needed. It is important to note that you must affiliate with the group or organization that will be billing and receiving payment for the services rendered by the practitioner. In addition, you will be prompted to enter EFT information near the end of the application process.
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3. How do I update my accreditation(s) using a Manage Change Request?
A new User Guide has been posted that provides step-by-step instructions for adding or updating accreditations on a provider record. It can be found on the Provider User Guides and Training page of the NCTracks Provider Portal under the heading "Provider Record Maintenance."
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4. If I add a taxonomy code to my provider record, is it effective immediately?
No. Adding a taxonomy code requires verification of provider credentials.
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5. My address in NCTracks is wrong. How do I update it?
You will need to submit a Manage Change Request in the secure provider portal to update your address. Providers are encouraged to update the “Pay To” address on their provider record to correctly indicate where payments and financial data should be sent in the future.
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6. When I submit a MCR to update my provider record, what is the effective date of the change?
When updating a provider record in NCTracks, the Manage Change Request (MCR) will assign a default effective date of the current date to most changes. This is important because the system will edit subsequent transactions against the effective dates in the provider record. Some effective dates can be changed from the default date, while others cannot. See the July 9, 2014, announcement on the provider portal for more information.
If a Manage Change Request is submitted with the wrong effective date(s), the provider will need to contact the NCTracks Call Center at 1-800-688-6696 and request a ticket be entered to change the effective date. This process may take several weeks to complete. Consequently, providers are encouraged to verify the effective dates of any changes to the provider record prior to submitting the MCR.
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7. In the Individual Provider abbreviated “Add/Update Affiliations� Application, once the affiliation to the Organization is completed, will a Managed Change Request have to be submitted to add the service location(s) of the newly affiliated provider?
Yes, if that address is not already present on the individual provider record, they will need to submit a full Manage Change Request to add the address/taxonomy/certification/license etc.
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8. If there are multiple locations with the same NPI, board members, managing relationships and/or owners, does this information have to be added to each service location?
Yes
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9. Why have DBAs for individual providers started populating on the provider’s record when there is no EIN present and they are listed as a Rendering/Attending only provider?
The DBA name was populated for individual providers at conversion, but providers were not able to view it until NCTracks began displaying DBAs on the status management page.