NCTracks Provider Training Available in September 2019

Registration is open for the September 2019 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that the WebEx information has changed. See the Training Enrollment Instructions below for details.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the GDIT/CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.

 

Ortho Helpful Hints (WebEx)

Thursday, September 12, 2018, 1:00 PM – 3:00 PM

This course discusses some helpful tips to remember when submitting an Orthodontic Prior Approval. Note: This course will not provide instructions on how to submit an Orthodontic Prior Approval. At the end of training, as an authorized user, the user will be able to do the following:

  • Identify the three (3) methods of Prior Approval submission
  • Identify how to upload documents when submitting Prior Approvals via NCTracks or to existing Prior Approvals
  • Identify the most common errors when completing the American Dental Association form
  • Identify common errors that require requests for Prior Approval additional information
  • Request payment for orthodontic records
  • Submit Prior Approval for orthodontic treatment requiring orthognathic surgery
  • Use the Orthodontic Prior Approval attachment forms
     

How to Add or Update Credentials (WebEx)

Wednesday, September 18, 2018, 1:00 PM – 3:00 PM

This course will provide instructions for adding and updating licensing or certifications to the provider’s record in NCTracks. Some taxonomy codes require the provider to be licensed, accredited, and/or certified according to the specific laws and regulations that apply to their service type.

 

Prior Approval Medical

Thursday, September 19, 2019, 9:30 AM – 12:00 PM (Noon)

Thursday, September 26, 2019, 9:30 AM – 12:00 PM (Noon)

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.

 

Submitting a Professional Claim

Thursday, September 19, 2019, 1:00 PM – 4:00 PM

Thursday, September 26, 2019, 1:00 PM – 4:00 PM

This course will focus on how to submit a professional claim via the NCTracks Provider Portal. At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course includes hands-on training.

 

Prior Approval Institutional

Wednesday, September 25, 2019, 9:30 AM – 12:00 PM (Noon)

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request. The course is includes hands-on training

 

Submitting an Institutional Claim

Wednesday, September 25, 2019, 1:00 PM – 4:00 PM

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims. At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

To access WebEx online training sessions:

1. From an internet browser, enter the URL https://srameeting.webex.com/meet/paynet 

2. Enter your first and last name

3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code 8700322.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.