NCTracks Provider Training Available in December 2019

Registration is open for the December 2019 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that the WebEx information has changed. See the Training Enrollment Instructions below for details.


Helpful Hints for Dental Prior Approval and Claims Submission (WebEx)
Monday, December 09, 2019, 9:30 a.m. – 12:00 p.m. 
At the end of the course, the user will be able to:

  • Identify the three (3) methods of Prior Approval submission
  • Identify how to upload documents when submitting Prior Approval via NCTracks or to existing Prior Approval
  • Identify the most common errors when completing American Dental Association forms
  • Identify common errors that require requests for Prior Approval additional information
  • Identify the common mistakes when submitting claims

Helpful Hints for Orthodontic Prior Approval Submission (WebEx)
Tuesday, December 10, 2019, 1:00 p.m. – 4:00 p.m.
This course discusses some helpful tips to remember when submitting an Orthodontic Prior Approval. At the end of training, as an authorized user, the user will be able to do the following:

  • Identify the three (3) methods of Prior Approval submission
  • Identify how to upload documents when submitting Prior Approvals via NCTracks or to existing Prior Approvals
  • Identify the most common errors when completing the American Dental Association form
  • Identify common errors that require requests for Prior Approval additional information
  • Request payment for orthodontic records
  • Submit Prior Approval for orthodontic treatment requiring orthognathic surgery
  • Use the Orthodontic Prior Approval attachment forms

Ordering, Prescribing and Referring (OPR) Provider Enrollment (WebEx)
Wednesday, December 11, 2019, 1:00 p.m. - 3:00 p.m. 
This course will guide the user through the process of submitting an Ordering, Prescribing and Referring (OPR) Provider Full and Lite enrollment applications. At the end of the course the user will be able to:

  • Understand the differences between a Full Provider Enrollment and an OPR Lite Provider Enrollment
  • Submit an OPR Lite Application
  • Upgrade from an OPR Lite provider to a fully enrolled provider via Manage Change Request

Provider Re-Credentialing/Re-Verification Refresher (WebEx)
Thursday, December 12, 2019, 1:00 p.m. - 2:30 p.m.
This course serves as a refresher for the steps taken by the provider to complete the Re-verification process through NCTracks. At the end of training, the user will be able to:

  • Explain why provider Re-verification is requested and what the process entails
  • Complete the Re-verification process in NCTracks
  • Update Owners and Managing Relationships if necessary while completing Re-verification application

Provider Web Portal Applications (WebEx)
Friday, December 13, 2019, 1:00 p.m. - 4:00 p.m.   
This course will guide you through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once your applications have been submitted. At the end of this training, the user will be able to:

  • Understand the Provider Enrollment Application processes
  • Navigate to the NCTracks Provider Portal and complete the following
  • Provider Enrollment Application processes including: Provider Enrollment, Manage a Change Request (MCR), Re-Enrollment, Re-verification and Maintain Eligibility
  • Track and submit applications using the Status and Management page.
     

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

To access WebEx online training sessions:

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code 8700322.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.