NCTracks Provider Training Available in April 2019

Registration is open for the April 2019 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that the WebEx information has changed. See the Training Enrollment Instructions below for details.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.

Prior Approval Pharmacy (WebEx)

April 16, 2019, 9:00 - 11:00 AM

This course will cover submitting Pharmacy Prior Approval (PA) Requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of a Pharmacy PA Request.

Provider Annual Seminar - Concord, North Carolina

April 18, 2019, 9:00 AM - 3:30 PM

This seminar series will provide information including:

  • Common reasons Enrollment and Manage Change Request (MCR) applications are delayed and how to avoid delays
  • How to add Community Alternative Program taxonomy via MCR
  • The top 10 denial reasons for Professional and Institutional claims and their resolutions
  • How to indicate other payer detail on a claim in NCTracks

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

To access WebEx online training sessions:

1. From an internet browser, enter the URL https://srameeting.webex.com/meet/paynet 

2. Enter your first and last name

3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code 8700322.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.