NCTracks Provider Training Available in October 2018

Registration is open for the October 2018 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

Provider Web Portal Applications (WebEx)

October 3, 2018, 1:00pm – 4:00pm

This course will guide you through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once your applications have been submitted. At the end of this training, you will be able to:

-Understand the Provider Enrollment Application processes

-Navigate to the NCTracks Provider Portal and complete the following Provider Enrollment Application processes: Provider Enrollment, Manage a Change Request (MCR), Re-Enrollment, Re-verification and Maintain Eligibility

-Track and submit applications using the Status and Management page

 

Advanced Medical Home Tier Attestation (WebEx)

October 5, 2018, 9:30am – 11:00am

This course will guide the user through completing the Advanced Medical Home Tier Attestation via the secure Provider Portal.

 

ES User Role, Abbreviated MCRs and Upload Documents (WebEx)

October 8, 2018, 10:00am – 12:00 noon

This course will guide you through the following enhancements to the provider enrollment application processes:

-Enrollment Specialist user role

-Uploading supporting documents

-Abbreviated Manage Change Request (MCR) applications

 

Prior Approvals: Dental & Orthodontic (WebEx)

October 15, 2018, 9:30am – 12:00 noon

This course shows authorized users how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures. At the end of this training the user will be able to:

-Submit dental prior approvals requests

-Inquire about dental prior approval requests

 

Submitting Dental & Orthodontic Claims (WebEx)

October 15, 2018, 1:00pm – 4:00pm

This course will focus on how to submit a Dental and Orthodontic Claims. At the end of training, as an authorized user, you will be able to manage the following:

-Create a Dental Claim via the NCTracks web portal

-Submit a Dental Claim

 -Save a Draft Claim

-Use Claims Draft Search

 -Submit a Claim

-View results of a Claim submission

 

Reverification Overview (WebEx)

October 18, 2018, 1:00pm – 2:30pm

This course serves as a refresher for the steps taken by the provider to complete the Re-verification process through NCTracks. At the end of training, you will be able to:

At the end of training, you will be able to:

-Explain why provider Re-verification is requested and what the process entails

-Complete the Re-verification process in NCTracks

-Update Owners and Managing Relationships if necessary while completing Re-verification application

 

Submitting Medical Prior Approval (On-Site)

October 25, 2018, 9:30am – 12:00 noon

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to submit Prior Approvals electronically and conduct electronic inquiries about Prior Approvals

 

Submitting Professional Claims (On-Site)

October 25, 2018, 1:00pm – 4:30

The NCTracks Provider Portal uses your NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a Professional Claim. At the end of training, as an authorized user, the user will be able to do the following:

-Submit a Professional claim

-Save a Draft

-Use Claims Draft Search

-Submit a claim

-View results of a claim submission

-Void and Replace paid claims

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.