NCTracks Provider Training Available in March 2017

Registration is open for several instructor-led training courses for providers that will be held in March 2017. The duration varies depending on the course. All of the courses being offered in March will be taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. Each WebEx will be limited to 115 participants.

Following are details on the courses, their dates and times and instructions for how to enroll.

New Office Administrator (WebEx)

  • Friday, March 3 – 9:00 a.m. to 11:00 a.m.

This course shows authorized users the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider. At the completion of training, authorized users will be able to update the Office Administrator for an Individual Provider and an Organization and upgrade existing Users to Managing Relationships.

ES User Roles, Abbreviated MCR's and Upload Documents (WebEx)

  • Wednesday, March 8 – 1:00 p.m. to 4:00 p.m.

This course will guide you through the following enhancements to the provider enrollment application processes:

  • Enrollment Specialist user role
  • Upload supporting documents
  • Abbreviated Manage Change Request (MCR) applications

Provider Web Portal Applications – NEMT (Webex)

  • Friday, March 10 – 1:00 p.m. to 4:00 p.m.

This course will guide Non-Emergency Medical Transportation (NEMT) providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page.

Submitting A Professional Claim – NEMT (Webex)

  • Tuesday, March 14 – 9:00 a.m. to 12:00 noon

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to: Understand Claims Terminology, Understand the Prior Approval Process, Create a Professional Claim via NCTracks, Save a Draft, Use Claims Draft Search, Submit a Claim, View Results of a Claim Submission, Claim Status and Claim Copy, Resubmit a Claim, Void Prior Claim or Replacement Prior Claims, Understand How to Read a Remittance Advice, and Prior Authorization Inquiry.

Create and Submit a PA for DME and Home Health Supplies Using Electronic Signature (WebEx)

  • Thursday, March 16 – 1:00 p.m. to 3:00 p.m.

The e-signature process allows the requesting provider to answer all of the questions related to the recipient's medical status when they enter a PA request on the Provider portal. The PA request will then be sent to the prescribing provider for review and the providing provider will sign an attestation statement saying that he/she is in agreement with the information entered by the requesting provider.

At the end of training, the participant will be able to:

  • Assign a user role to a provider
  • Assign a DME PA request to the Prescribing Provider
  • Assign a Home Health Supply PA request to the Prescribing Provider
  • Access the notification of the PA Request within NCTracks Provider Portal Message Center
  • Accept a PA Request and confirm with an electronic signature
  • Reject a PA Request and send back to the Requesting Provider
  • Revise a PA Request and re-assign to the Prescribing Provider

How To Add/Update Credentials (WebEx)

  • Tuesday, March 21 – 1:00 p.m. to 3:00 p.m.

This course will provide instructions for adding and updating licensing or certifications to the provider’s record in NCTracks. Some taxonomy codes require the provider to be licensed, accredited, and/or certified according to the specific laws and regulations that apply to their service type.

Provider Re-Credentialing/Re-Verification Refresher (WebEx)

  • Thursday, March 23 – 1:00 p.m. to 2:30 p.m.

This course serves as a refresher for the steps taken by the provider to complete the Re-Verification process through NCTracks. It also covers the steps to enter information and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during Re-Verification/Re-Credentialing. (The terms Re-Credentialing and Re-Verification are used interchangeably in NCTracks.)

At the end of training, you will be able to:

  • Explain what provider Re-Verification is all about and why it is required.
  • Explain each phase of Re-Verification.
  • Complete the Re-Verification process in NCTracks.
  • Complete a Manage Change Request for invalid or missing provider data.

Submitting An Ambulance Claim (WebEx)

  • Friday, March 24 - 10:00 a.m. to 12:00 noon

This course describes the process of submitting an ambulance claim using the Professional (CMS-1500/837P) or Institutional (UB-04/837I) claim form.

At the completion of training, you will be able to:

  • Create a Professional or Institutional claim
  • Submit a Professional or Institutional claim
  • View results of a claim submission

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.