NCTracks Provider Training Available in August 2017

Registration is open for several instructor-led training courses for providers that will be held in August 2017. The duration varies depending on the course.

WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

Create and Submit a PA for DME and Home Health Supplies Using Electronic Signature (WebEx)

  • Tuesday, August 1 – 1:00 p.m. to 3:00 p.m.

This course is about the (e)lectronic-signature process that allows the requesting provider to answer all of the questions related to the recipient's medical status when they enter a PA request on the Provider portal. The PA request will then be sent to the prescribing provider for review and the providing provider will sign an attestation statement saying that he/she is in agreement with the information entered by the requesting provider. At the end of training, the participant will be able to:

  • Assign a user role to a provider
  • Assign a DME PA request to the Prescribing Provider
  • Assign a Home Health Supply PA request to the Prescribing Provider
  • Access the notification of the PA Request within NCTracks Provider Portal Message Center
  • Accept a PA Request and confirm with an electronic signature
  • Reject a PA Request and send back to the Requesting Provider
  • Revise a PA Request and re-assign to the Prescribing Provider

Prior Approval - Medical (Professional) (On-site)

  • Friday, August 4 – 9:30 a.m. to 12:00 p.m.

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.

Submitting a Professional Claim (On-site)

  • Friday, August 4 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit a professional claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim and view the results of a claim submission.

Submitting Dental and Orthodontic Claims (WebEx)

  • Tuesday, August 15 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.

Submitting Institutional Prior Approvals (On-site)

  • Thursday, August 17 – 9:30 a.m. to 12:00 p.m.

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request.

Submitting Institutional Claims (On-site)

  • Thursday, August 17 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.

New Office Administrator (WebEx)

  • Friday, August 18 – 9:00 a.m. to 11:00 a.m.

This course shows authorized users the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider. At the completion of training, authorized users will be able to update the Office Administrator for an Individual Provider and an Organization and upgrade existing Users to Managing Relationships.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.