2017 Annual NCTracks Regional Seminars

Are you a new provider or an existing provider with new staff who use NCTracks? Have you wanted to attend NCTracks training, but prefer taking it in person and can’t travel much? Would you like to meet our Regional Provider Relations Representatives?

If you answered yes to any of these questions, we have good news. NCTracks will conduct four Regional NCTracks Seminars in the coming months. The purpose of these Regional NCTracks Seminars is to help educate new providers, educate new billing staff of existing providers, and serve as a refresher for current and experienced provider staff. Regional seminars allow for participation by more providers, particularly those who cannot travel to attend single Instructor-Led Training classes. They will also allow providers an opportunity to meet and become familiar with their Regional Provider Relations Representatives. It is a learning opportunity and a chance to network.

 

Each of the seminars runs from 9:00 a.m. to 4:00 p.m. and they are being offered on different dates and locations across the state. Providers can register for the seminar most convenient for them:

  • Thursday, March 29 - 2610 Wycliff Rd. Raleigh, NC 27607 (Ground Floor Training Room)
  • Thursday, April 13 - 65 East Chatham St. Pittsboro, NC 27312
  • Thursday, May 18 - 359 Ferrell Lane Halifax, NC
  • Tuesday, June 6 - 1450 Fairchild Rd Winston-Salem, NC

From 9:00 a.m. to Noon, the seminars will give providers a high level overview of NCTracks, Claim Submission, Provider Enrollment, Credentialing, Re-Verification, Provider Record Maintenance, and recent system updates. Registration is for all sessions, but participants can review the agenda and choose to attend all or as many topics as they wish. Printed materials will not be available, but providers can download and/or print their own Participant User Guides (PUGs) from the ILT Guides folder in SkillPort prior to the seminar.

From 1:00 p.m. to 4:00 p.m., there will be a Provider Help Center at each location. NCTracks staff from Claims, Provider Enrollment, and Provider Relations will be available on site to assist registered NC providers with questions or concerns regarding NCTracks. For providers to get the most out of these sessions, please bring specific examples of issues. Registration is required, separate from the morning seminar, for a 30 minute block of time, limited to a total of 30 providers. After all registered Help Center participants have been assisted, and if time permits, the NCTracks staff will see other session participants on a first come, first served basis.

Providers can register for the NCTracks Regional Seminars and the Provider Help Centers in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The sessions for the 2017 Annual Regional Seminar and the Provider Help Center can be found in the sub-folder labeled ILTs: On-site. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.

We hope to see you there!