Upcoming Provider Training in April 2016

Friday, April 1 - 1:00 p.m. to 2:30 p.m. - Managed Care Referrals and Overrides

This course shows authorized users how to submit Managed Care Referrals and inquire about Managed Care Referrals and Overrides. At the end of training, the user will be able to submit Managed Care Referrals and conduct inquiries about Managed Care Referrals and Overrides using the secure NCTracks Provider Portal. This course will be offered at the CSC facility in Raleigh. It involves hands-on training and will be limited to 45 participants.

 

Tuesday, April 5 - 1:00 p.m. to 4:00 p.m. - Provider Web Portal Applications (WebEx)

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Friday, April 8 - 1:00 p.m. to 4:00 p.m. - Submitting a Professional Claim

This course will focus on how to submit a Professional Claim via the NCTracks Provider Portal. At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Tuesday, April 12 - 9:30 a.m. to 12:00 p.m. - Prior Approval – Institutional

This course will cover submitting Prior Approval (PA) Requests with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Friday, April 15 – 9:00 a.m. to 12:00 p.m. - ES User Role_Abbreviated MCR_Upload Documents (WebEx)

This course will guide providers through the enhancements to the provider enrollment application processes. At the end of training, providers will be able to explain the Enrollment Specialist user role, identify the Abbreviated Manage Change Request (MCR) applications, and upload supporting documents. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. The WebEx will be limited to 115 participants.

 

Wednesday, April 20 - 1:00 p.m. to 4:00 p.m. - Submitting an Institutional Claim

This course will focus on how to submit an Institutional Claim via the NCTracks Provider Portal with emphasis on Long Term Care and Secondary Claims. At the end of training, providers will be able to enter an Institutional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Friday, April 22 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Medical (Professional)

This course will cover submitting Prior Approval (PA) Requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Wednesday, April 27 - 1:00 p.m. to 4:00 p.m. - Provider Web Portal Applications

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Training Enrollment Instructions:

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course.  Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.