Reminder - Get Assistance at the NCTracks Provider Help Center

The NCTracks team is again offering an in-person Provider Help Center. NCTracks staff from provider enrollment, provider relations, claims, and prior approval will be on site at various locations to assist NC providers with questions or concerns regarding NCTracks. This is not a presentation, but rather an opportunity to get one-on-one help from NCTracks staff.

For providers to get the most out of these sessions, please bring specific examples of issues. The more details that can be provided about the problems, such as screen shots, NPI numbers, TCNs (claim numbers), denial codes, etc., the more help the NCTracks team will be able to provide.

The schedule for the NCTracks Provider Help Center is outlined below. At this location, they are able to somewhat schedule participants, instead of it being just first come, first served. To register, please click on the link below.