Remember to “Add� Attachments When Submitting Claims and PA via Provider Portal

One of the most common errors in submitting claims and prior approval (PA) requests via the NCTracks Provider Portal is not clicking the “Add� button for attachments. One of the basic constructs of the portal is that whenever you add something to a claim or prior approval, such as a diagnosis code or procedure code, you have to click the “Add� button after keying in the required information. Some providers have been getting to the Attachment tab when keying in a claim or prior approval request, uploading the attachment, but then not clicking the “Add� button after it is uploaded. If you click Submit on the Attachment tab without “Add�ing the attachment, the attachment is not submitted with the claim or prior approval request. This will result in delays in processing the claim or prior approval.