New User Guides Added to the Provider Portal

Two new User Guides about provider enrollment have been added to the NCTracks Provider Portal:

• How to Enroll in North Carolina Medicaid as an Individual Practitioner
• How to Enroll in North Carolina Medicaid as an Organization

The new guides can be found under the heading of “Enrollment and Re-Verification� on the Provider User Guides and Training webpage. (See link below.) Please consult these resources before beginning the enrollment process.

In addition, a new User Guide, “How to Request Retroactive Approval for LTC ,“ is now available. The guide explains both:

- How to submit a request for LTC Retroactive approval on the initial PA request
- How to submit a request when there is an approved Long Term Care PA in NCTracks and the provider needs PA approval for retroactive dates

The new guide can be found under the "Prior Approval" heading on the Provider User Guides and Training page of the NCTracks Provider Portal. (See link below.)