New Remittance Advice Format

A Fact Sheet is available on the NCTracks Provider Portal (see link below) that explains some of the key features of the new Remittance Advice (RA). An EOB to HIPAA Code Crosswalk is also available (see link below.)

In addition, a Computer Based Training course entitled “How to Read Your Remittance Advice� is available in SkillPort, the NCTracks Learning Management System, by clicking on the Provider Training button in the secure Provider Portal. (Access to the secure Provider Portal requires an NCID.)

Providers are encouraged to spend some time analyzing the RA before turning to the Call Center for assistance, as the Call Center continues to experience high volumes and longer-than-normal wait times.