New Adjustments and Refunds Page on Provider Portal

A new Claims webpage was recently added to the NCTracks Provider Portal to give providers a single location to find all of the key information regarding claims submission and processing in NCTracks. Also included was a sub-page specifically for Secondary Claims.

An additional sub-page, specifically for Adjustments and Refunds, has been added to the website as well. This sub-page contains information unique to the submission and processing of claims adjustments and refunds in NCTracks, including User Guides, Forms, Frequently Asked Questions, and Quick Links.

More information will be added to these new pages as it becomes available. The original links have not been removed, in case providers are accustomed to finding the information in its previous location. However, it is hoped that aggregating the claims information into these topical webpages will make it easier for providers to find answers to questions related to claims submission and processing in NCTracks.

Click on the Claims tab in the menu on the left side of the Provider Portal Home Page, or the link below, to access the new Adjustments and Refunds webpage.