Issue With Using MCR Process to Update DBA Name

There is currently a known issue with using the Manage Change Request (MCR) process on the provider portal to add, change or remove the "Doing Business As" (DBA) name on the NCTracks provider record. Until this issue can be resolved, requests to add or change the DBA name should be submitted on company letterhead to CSC via email or fax. Please note that the DBA name will be verified using the Secretary of State Website before the request can be processed. Please send your request to the email address nctracksprovider@nctracks.com or to the fax number 855-710-1965.