Call Center Closed May 26 for Memorial Day Holiday

CSC will observe the Memorial Day holiday on Monday, May 26. The NCTracks Call Center will be closed on that day. (The Pharmacy Prior Approval Unit will be open holiday hours from 7:00 a.m. to 6:00 p.m. on Monday.)

Because of the holiday, the checkwrite date will be on Wednesday, May 28. The posting and availability of funds to provider bank accounts will depend on the provider’s financial institution. Wells Fargo customers should see their payments in their accounts on the day that the EFT is processed, which will be Thursday (5/29/2014). Providers who bank at other financial institutions should see payments the business day following the date that the EFT is processed, which will be Friday (5/30/2014) afternoon. (Some may post sooner.) The change is for this week only, per the published 2014 checkwrite schedules.

The 2014 checkwrite schedules can be found under the Quick Links on the Provider Portal home page at https://www.nctracks.nc.gov/content/public/providers.html.