A Message from NCTracks on Behalf of NC Medicaid Behavioral Health Policies Modified to Deliver Remote Care During COVID-19 Outbreak

Effective Monday, March 30, 2020, NC DHHS is temporarily modifying enhanced behavioral health policies and telemedicine and telepsychiatry policies to better enable the delivery of remote care to Medicaid and state-funded beneficiaries during the COVID-19 outbreak. This will include dates of service on or after March 10, 2020 and will remain in effect until the State of Emergency is declared over or when this policy is rescinded.

Details on the temporary modifications are included in the following Special Bulletins:

• SPECIAL BULLETIN COVID-19 #19: Telehealth Provisions for Enhanced Behavioral Health Services
• SPECIAL BULLETIN COVID-19 #20: Update to Telehealth Provisions: Clinical Policy Modifications

It is the Department’s goal to support the continuation of quality, medically necessary services for beneficiaries and reduce the number of disruptions in care which could lead to increased anxiety and exacerbation of symptoms. 

• Additional information on COVID-19 for Medicaid providers is available at https://medicaid.ncdhhs.gov/coronavirus
• Additional general information on COVID-19 is available at https://www.ncdhhs.gov/coronavirus

Thank you for continued dedication to serve North Carolina beneficiaries.