Enhanced Security for OA Change Requests and EFT Change Requests

In line with our dedication to safeguarding providers’ information and secure portal access, NCTracks is implementing additional security measures to further enhance the safety of provider accounts beginning Jan. 30, 2022.

In addition to the previously implemented process revision for requesting an NPI authorization code, which is required to complete the currently enrolled provider (CEP) registration process and office administrator (OA) change process, NCTracks is adding a security enhancement for OA change requests and electronic funds transfer (EFT) change requests.

Effective Jan. 30, 2022:

Upon submission of an OA change request:

• An email notification will be sent to the existing OA, the provider and all officers associated with the NPI referenced on the request.
• An email notification will be sent to the existing OA, the provider and all officers associated with the NPI upon approval.

Upon submission of an EFT change request:

• An email notification will be sent to the existing OA, the provider and the pay-to contact person (and the EFT authorized individual as it applies) associated with the NPI referenced on the request.
• NCTracks will also contact the EFT authorized individual or pay-to contact person by phone prior to initiating the EFT change process to confirm that the change is appropriate.*

*Please note that EFT processing will not begin until the change has been confirmed by phone with the appropriate parties.

Our aim in implementing these security updates is to prevent potential fraud or abuse of provider resources so they may serve the NC Medicaid community with confidence in the security of their information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

M22025-R-2473