Update to NCTracks Application Withdrawal Process

NCTracks is making updates to the application withdrawal process. When a provider submits an application to NCTracks, the data is reviewed for completeness and accuracy. Currently, inaccurate applications are typically denied. Beginning April 28, 2019, if the review indicates the data is inaccurate, NCTracks will return the application to the provider, along with an Application Incomplete Letter, requesting that the provider upload supporting information about the inaccurate data. The provider can withdraw the application if the information is in fact inaccurate or respond to the Application Incomplete Letter verifying the information on the application is accurate.

If the provider supplies the required documentation supporting the accuracy of the application, NCTracks will continue processing the application. If the provider confirms the data on the application is incorrect, but does not withdraw the application themselves, NCTracks will withdraw the application. Once withdrawn, an application cannot be pulled back for processing.

Upon application withdrawal by NCTracks, the provider will be sent an Application Withdrawn Letter with details of the inaccurate data on the application. Providers will be required to submit a new application.

This updated application withdrawal process applies to enrollment, re-enrollment, reverification, manage change request and fingerprinting applications submitted to NCTracks. For more information on submitting applications to NCTracks, refer to the provider portal.