Attention: All Providers Reminder: NCTracks Call Center Closed Monday for Veterans Day Holiday

The NCTracks Call Center will be closed Monday, November 11, in observance of the Veterans Day holiday. (The Pharmacy Prior Approval Unit will be open holiday hours from 7:00 a.m. to 6:00 p.m.)

However, in keeping with the published 2019 checkwrite schedules, because of the federal holiday, the checkwrite date will be on Wednesday, November 13. The posting and availability of funds to provider bank accounts will depend on the provider’s financial institution. Bank of America customers should see their payments in their accounts on the day that the EFT is processed, which will be Thursday (11/14/2019). Providers who bank at other financial institutions should see payments the business day following the date that the EFT is processed, which will be Friday (11/15/2019) afternoon. (Some may post sooner.)