Reminder: Disclosure of CCNC/CA PCP Information

As previously announced on August 31, 2015, to adhere to the N.C. Department of Health and Human Services (DHHS) approved process for patient referrals, the NCTracks Operations Contact Center can only verify names, addresses and telephone numbers for all CCNC/CA PCP referrals. An NPI cannot be given out or confirmed.

Providers can also obtain CCNC/CA PCP information using the secure NCTracks Provider Portal or the Automated Voice Response System (AVRS). As when calling the Contact Center, the provider must have the Recipient ID and date of service to access the information on the portal or AVRS. The information provided is the same – name, address, and telephone number for the CCNC/CA PCP. (If you do not have access to the NCTracks Provider portal, contact your Office Administrator.)

To obtain the NPI for the CCNC/CA PCP, use the name, address, and/or telephone number to contact the referring provider directly. This is essential to avoid any erroneous claims being billed to Medicaid.