Remittance Advice Enhancement - Phase I

One of the common provider requests for improvement to NCTracks pertains to the Remittance Advice (RA.) The current RA format was the result of a deliberate, concerted effort to address concerns expressed about the previous RA format. However, the current format results in a longer RA that providers have often found cumbersome to read.

So, a joint task force was organized with representatives from the N.C. Department of Health and Human Services, CSC, and the provider community to consider enhancements to the RA. It was determined that the project would best be approached in phases. The first phase of enhancements to the RA will be to increase the size and density (darkness) of the font used in printing the RA. This will have an immediately positive effect on the readability of the RA. (It should not change the length of the RA.) Phase I will be implemented with the RA generated in the September 29, 2015, checkwrite.

Planning for subsequent phases of RA enhancements will begin shortly. Additional information will be forthcoming.