Change in Delivery of Nursing Facility Rate Letter and Patient Roster

Effective January 1, 2016, nursing facility providers will receive their nursing facility rate letters and Final Point in Time Reports (patient rosters) from CSC via the secure NCTracks provider portal. Previously this information was mailed to providers from the N.C. Division of Medical Assistance (DMA).

The nursing facility rate letter and patient roster will be posted to the provider’s Message Center Inbox each quarter. This approach provides quick accessibility to review, download, and print letters and patient rosters, as needed. This is the same method used to retrieve the paper Remittance Advice. The letters and rosters will remain available for up to 8 quarters.

With this change, nursing facility providers may see a slight difference in the format of the information, but the content will be the same. Access is restricted to those people who have permission to view the corresponding NPI on the secure NCTracks provider portal. To obtain permission, contact the Office Administrator for the NPI.

Training information will be made available for nursing facility providers shortly.