Attention: Dental and Orthodontic Providers Orthodontic models and records held when additional information is needed

Effective October 27, 2014, CSC began holding orthodontic records (photos, x-rays, and models) when additional information is requested. Since additional information can be uploaded to the existing prior approval in NCTracks or mailed/faxed with the provided cover sheet, this will eliminate the need for providers to resubmit the orthodontic records and models to CSC. This will result in a cost savings for providers by reducing shipping charges.

There may be situations where the orthodontic records are returned to the provider if the original models cannot be used for case review. Examples include instances where the models are not trimmed and marked for centric occlusion; models are broken; or models are moldy because they were packaged while still wet or damp. All orthodontic records (x-rays and models) must be diagnostic.