Attention: Dental and Orthodontic Providers Guidance re: Attachment Types for Dental PAs

CSC has identified a recent issue with attachments to dental/orthodontic Prior Approvals (PAs) submitted through the NCTracks Provider Portal. Some providers have been sending images and xrays embedded in Microsoft Word documents. When the image is embedded in a Word document, the image exceeds the 8 inch by 11 inch document boundaries, thus causing an error on the view display used to evaluate prior approval requests. Please use the following guidelines below for submitting supporting documentation for prior approval requests:

.doc- use for text documents only (no embedded images)
.pdf- use for text or images (xrays or photographs)
.jpg- use for images only
.tif- use for images only

Using these documentation types for the purposes listed will help expedite the review and evaluation of prior approval requests submitted through the NCTracks Provider Portal.