February 2022 Provider Training Now Available

Registration is open for the Feb. 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Prior Approval Dental/Ortho (Zoom)

Tuesday, Feb. 22, 2022, 9:30 a.m. – Noon  

This course will cover: how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures. 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 161 129 8422#
  3. Press the # key 
  4. Enter meeting passcode 5924613381#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1611298422?pwd=VTJqNUljTHo1WG4wSU1FMWN4cnNpUT09 
  • Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Dental/Ortho Claim (Zoom)

Tuesday, Feb. 22, 2022, 1:00 p.m. – 4:00 p.m.  

This course will focus on how to submit a Dental and Orthodontic Claims. At the end of training, the user will be able to:

  • Create a Dental Claim via the NCTracks web portal
  • Submit a Dental Claim 
  • Save a Draft Claim 
  • Use Claims Draft Search 
  • Submit a Claim 
  • View results of a Claim submission

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 160 915 9559#
  3. Press the # key 
  4. Enter meeting passcode 38446457451#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1609159559?pwd=TURmZXVHRXA5ZDlHRmxKbWJQQkRGdz09
  • Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval Medical (Zoom)

Wednesday, Feb. 23, 2022, 9:30 a.m. - Noon 

This course will cover: 

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity
  • Inquiring about Prior Approval requests to determine their status
  • Voiding a Prior Approval

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 469 2841#
  3. Press the # key 
  4. Enter meeting passcode 3122107555#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604692841?pwd=TlJyaHZDSXBRYm5Rd1d6YzNwTzVLZz0
  • Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Professional Claim (Zoom)

Wednesday, Feb. 23, 2022, 1:00 p.m. – 4:00 p.m.  

This course will show authorized users how to electronically submit a Professional claim. At the end of training, users will be able to:

  • Submit a Professional claim via the NCTracks web portal
  • Create a claim
  • Save a claim draft 
  • Use Claims Draft Search
  • Submit a claim 
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy the claim
  • Resubmit a claim
  • Void or replace prior claims

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 161 526 3955 #
  3. Press the # key 
  4. Enter meeting passcode 8405513764 #
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615263955?pwd=aitVMkxzZWJKUitQZUMwUHBSRnhGQT09
  • Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval Institutional (Zoom)

Thursday, Feb. 24, 2022, 9:30 a.m. – Noon

This course will cover:

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity.
  • Inquiring about Prior Approval requests to determine their status.

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions:

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 160 874 3689#
  3. Press the # key
  4. Enter meeting passcode 1722540938#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608743689?pwd=b0JKYncxc1ZDcUtpRmRWOGpXSU10QT09
  • Providers may choose to use the computer audio instead of dialing in.

 

Submitting an Institutional Claim

Thursday, Feb. 24, 2022, 1:00 p.m. – 4:00 p.m.

At the end of training, the user will be able to submit an institutional claim via the NCTracks web portal:

  • Initial claim
  • Save a claim Draft
  • Use Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy a claim
  • Resubmit a claim
  • Void a prior claim or replace a prior claim

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions:

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 161 370 7791#
  3. Press the # key
  4. Enter meeting passcode 5820579677#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1613707791?pwd=VUJGMERIenJNT2lmQ20yN0ZOTU0xdz09 
  • Providers may choose to use the computer audio instead of dialing in.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

 

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.