NCTracks Alerts Updated Attendance Information for All Remaining Nov. Provider Training Courses

Due to technical difficulties, all remaining Nov. provider training courses below (including Office of Rural Health (ORH) COVID-19 testing provider training courses) scheduled for this month now have updated attendance information. The course days and times will remain the same. Please note that each course has its own unique WebEx link, ID, etc.

 

New Office Administrator (WebEx)  

Thursday, Nov. 12, 2020, 9:00 a.m. – 11:00 a.m.  

This course describes the process for changing the current Office Administrator (OA) to a new Office Administrator for an individual provider or organization with a National Provider Identification (NPI) number or Atypical Provider. At the completion of training, the authorized user will be able to:

  • Update the Office Administrator for an individual provider or organization
  • Upgrade an existing authorized user to a managing relationship

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=macf0efc96f0ebb6ae866a3f7dd0c5066

Meeting number: 173 744 9257

Password: mmHfaHRk294

 

 

ORH COVID-19 Testing Claims Submission (WebEx)

Thursday, Nov. 12, 2020, 1:00 p.m. – 3:00 p.m.   

This course will guide the authorized user through the process of how the NCTracks system will process payments to providers as financial transactions for COVID-19 testing and other COVID-19 related office visits provided to uninsured NC residents with funding available through ORH. At the end of this course the authorized user will be able to:

  • Access COVID-19-related services payment request page for uninsured NC residents
  • Create an ORH COVID-19 claim
  • Access ORH COVID-19 claim search page
  • Access ORH COVID-19 claims details page

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=ma3db46a8912c698e5d56f8e64877e83f

Meeting number: 173 271 1601

Password: JkMir5x9J3h

 

 

How to Add or Update Credentials (WebEx)      

Friday, Nov. 13, 2020, 9:00 a.m. – 11:00 a.m.  

This course shows the authorized user how to add or update credentials on a provider’s record in NCTracks. At the end of training, the authorized user will be able to:

  • Add/update accreditation
  • Add/update certification
  • Add/update license 

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=mfe156d0044922b1cf39b07636e3dcc00

Meeting number: 173 553 0307

Password: s3uBxXTVn63

 

 

Provider Web Portal Applications (WebEx)

Friday, Nov. 13, 2020, 1:00 p.m. - 4:00 p.m.  

This course will guide the authorized user through an overview of the Enrollment, Re-enrollment, Re-verification, abbreviated manage change request, manage change request, Maintain Eligibility and fingerprinting required application processes. At the end of training, the authorized user will be able to:

  • Understand the provider enrollment application process
  • Navigate to the NCTracks provider portal and understand how to complete the following provider enrollment application processes:
    • Provider enrollment
    • Out-of-State (OOS) enrollment
    • Ordering, Prescribing, and Referring (OPR) Lite enrollment
    • Re-enrollment
    • Re-verification
    • Abbreviated manage change request
    • Manage Change Request (MCR) 
    • Maintain Eligibility
    • Fingerprinting required applications

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=m1c7f3438464049c2915ade20e835c7bb

Meeting number: 173 925 6431

Password: JzTvDz6fG58

 

 

Prior Approval Medical (WebEx)

Monday, Nov. 16, 2020, 9:30 a.m. - 12:00 p.m.  

This course shows the authorized user how to electronically submit, inquire about and void prior approvals for different kinds of medical services. At the end of this training, the authorized user will be able to: 

  • Submit medical prior approval requests
  • Inquire about prior approvals
  • Void a prior approval

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=mbe07a0390876d51d9b03b619dfe14b82

Meeting number: 173 487 8300

Password: TpJYSpj2E44

 

 

Submitting a Professional Claim (WebEx)

Monday, Nov. 16, 2020, 1:00 p.m. – 4:00 p.m.  

This course will show the authorized user how to submit professional (CMS-1500/837P) claims using the NCTracks web portal. The authorized user will learn how to file a claim and to easily navigate the claims entry screens. At the end of this training, the authorized user will be able to:

  • Save a draft
  • Use the claims draft search
  • Submit a claim 
  • View results of a claim submission
  • View claim status and copy a claim
  • Resubmit a claim
  • Void prior claim or replace prior claims

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=mff23e5403a10a450538dd9efef3377a6

Meeting number: 173 002 0828

Password: jzNgmz6ne62

 

 

ORH COVID-19 Testing Claims Submission (WebEx)

Tuesday, Nov. 17, 2020, 10:00 a.m. – 12:00 p.m.   

This course will guide the authorized user through the process of how the NCTracks system will process payments to providers as financial transactions for COVID-19 testing and other COVID-19 related office visits provided to uninsured NC residents with funding available through ORH. At the end of this course the authorized user will be able to:

  • Access COVID-19-related services payment request page for uninsured NC residents
  • Create an ORH COVID-19 claim
  • Access ORH COVID-19 claim search page
  • Access ORH COVID-19 claims details page

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=me9a99b0c7373a9ca2ccca62ef2d5e090

Meeting number: 173 331 7423

Password: F6gsy43TdMf

 

 

Submitting an NEMT Claim (WebEx)

Tuesday, Nov. 17, 2020, 1:00 p.m. – 3:00 p.m.

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, the authorized user will be able to perform all aspects of submitting a professional claim via the NCTracks web portal, including:

  • Understanding claims terminology
  • Understanding the payment authorization process
  • Creating a claim
  • Saving a claim draft 
  • Using claims draft search
  • Submitting a claim 
  • Viewing the results of a claim submission
  • Performing a claim status search
  • Copying a claim
  • Resubmitting a claim
  • Voiding and replacing claims
  • Understanding remittance advice
  • Completing a prior authorization inquiry

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=m6ed47f0c4313d9b54117114df613b775

Meeting number: 173 849 2175

Password: 8fR9et2GEkF

 

 

ORH COVID-19 Testing Claims Submission (WebEx)

Wednesday, Nov. 18, 2020, 10:00 a.m. – 12:00 p.m.   

This course will guide the authorized user through the process of how the NCTracks system will process payments to providers as financial transactions for COVID-19 testing and other COVID-19 related office visits provided to uninsured NC residents with funding available through ORH. At the end of this course the authorized user will be able to:

  • Access COVID-19-related services payment request page for uninsured NC residents
  • Create an ORH COVID-19 claim
  • Access ORH COVID-19 claim search page
  • Access ORH COVID-19 claims details page

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=m1fd3bbe62979d18a3b5e118bbbfb3f3a

Meeting number: 173 566 4017

Password: pX5bes6hPh5

 

 

Dental Helpful Hints (WebEx)   

Thursday, Nov. 19, 2020, 9:00 a.m. – 12:00 p.m.  

At the end of this training the authorized user will be able to: 

  • Identify the three methods of prior approval submission
  • Identify how to upload documents when submitting a prior approval via NCTracks and how to upload documents to an existing prior approval
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require requests for prior approval additional information
  • Identify common mistakes when submitting claims

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=m8e3b1abf02f636542a09332886c429ac

Meeting number: 173 642 8025

Password: 9hpQ2mxhUy5

 

 

ORH COVID-19 Testing Claims Submission (WebEx)

Friday, Nov. 20, 2020, 10:00 a.m. – 12:00 p.m.   

This course will guide the authorized user through the process of how the NCTracks system will process payments to providers as financial transactions for COVID-19 testing and other COVID-19 related office visits provided to uninsured NC residents with funding available through ORH. At the end of this course the authorized user will be able to:

  • Access COVID-19-related services payment request page for uninsured NC residents
  • Create an ORH COVID-19 claim
  • Access ORH COVID-19 claim search page
  • Access ORH COVID-19 claims details page

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=m8abbbdea3d255644be60e1aa35f4c9f3

Meeting number: 173 654 1272

Password: UMwfamKp987

 

 

Ordering, Prescribing and Rendering Provider Enrollment (WebEx) 

Friday, Nov. 20, 2020, 1:00 p.m. - 3:00 p.m.  

This course will guide the authorized user through the process of submitting an Ordering, Prescribing and Referring (OPR) Provider Full and Lite enrollment application. At the end of this training the authorized user will be able to:

  • Understand the differences between a full enrollment and OPR Lite provider enrollment
  • Submit an OPR Lite application
  • Upgrade from a OPR Lite to a full provider via manage change request (MCR)

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=m4ccef6d32030912ecdb2cc56bfa09e4a

Meeting number: 173 036 3082

Password: FJcsCxG4y24

 

 

Prior Approval Dental/Orthodontic (WebEx) 

Monday, Nov. 23, 2020, 9:30 a.m. – 12:00 p.m.  

This course shows the authorized user how to electronically submit and inquire about prior approvals for dental procedures. At the end of this training, the authorized user will be able to:

  • Submit dental prior approval requests
  • Inquire about prior approval requests

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=m6338023d1632be67e68ef28e3f3931e1

Meeting number: 173 285 4463

Password: fwYMbnc2D53

 

 

Submitting a Dental/Orthodontic Claim (WebEx)

Monday, Nov. 23, 2020, 1:00 p.m. - 4:00 p.m.  

This course will provide instructions for authorized user to submit dental/orthodontic claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create a dental claim via the NCTracks web portal
  • Save a claim draft
  • Submit a claim 
  • Search claim status
  • Review claim status
  • Copy a claim
  • Void or replace previous claim

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=me3f591b5348a7c5fdc6f833577333e6e

Meeting number: 173 348 5446

Password: 8HkmPbpPB75

 

 

Ortho Helpful Hints (WebEx)

Tuesday, Nov. 24, 2020, 9:00 a.m. - 12:00 p.m.  

At the end of this training, the authorized user will be able to:

  • Identify the three methods of prior approval submission
  • Identify how to upload documents when submitting prior approvals via NCTracks or to existing prior approvals
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require requests for prior approval additional information
  • Request payment for orthodontic records
  • Submit prior approval for orthodontic treatment requiring orthognathic surgery
  • Use the orthodontic prior approval attachment forms

Updated Attendance Information:

Meeting link: https://gditmeetings.webex.com/gditmeetings/j.php?MTID=mf490fe470bce28247c0b286bb258532e

Meeting number: 173 564 3948

Password: SJf72MNVv6E