NCTracks Provider Training Available in September 2018

Registration is open for the September 2018 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

Ortho Helpful Hints (WebEx)

Thursday, Sep. 6, 2018, 1:00 – 3:00 p.m.

This course discusses some helpful tips to remember when submitting an Orthodontic Prior Approval.

Note: This course will not provide instructions on how to submit an Orthodontic Prior Approval.

The objectives that will be covered are:

  • Identify the three (3) methods of Prior Approval submission
  • Identify how to upload documents when submitting Prior Approvals via NCTracks or to existing Prior Approvals
  • Identify the most common errors when completing the American Dental Association form
  • Identify common errors that require requests for Prior Approval additional information
  • Requesting payment for orthodontic records
  • Submitting Prior Approval for orthodontic treatment requiring orthognathic surgery
  • Using the Orthodontic Prior Approval attachment forms

How to Add/Update Your Credentials (WebEx)

Wednesday, Sep. 12, 2018, 1:00 – 3:00 p.m.

This course will provide instructions for adding and updating licensing or certifications to the provider’s record in NCTracks. Some taxonomy codes require the provider to be licensed, accredited, and/or certified according to the specific laws and regulations that apply to their service type.

Submitting Medical Prior Approvals (On-Site)

Thursday, Sep. 13, 2018, 9:30 a.m. – Noon

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services.

After completing this course, authorized users will be able to:

  • Submit Prior Approvals electronically
  • Conduct electronic inquiries about Prior Approvals.

Submitting Professional Claims (On-Site)

Thursday, Sep. 13, 2018, 1 – 4:30 p.m.

This course will focus on how an authorized user would submit a Professional Claim.

At the end of training, the user will be able to do the following:

  • Enter a Professional claim
  • Submit a Professional claim
  • Save a Draft
  • Use Claims Draft Search
  • View results of a claim submission
  • Void and Replace paid claims.

AMH Attestation (WebEx)

Friday, Sep. 14, 2018, 9:30 – 11 a.m.

Friday, Sep. 21, 2018, 9:30 – 11 a.m.

Friday, Sep. 28, 2018, 9:30 – 11 a.m.

This course will guide the user through completing the Advanced Medical Home (AMH) Tier Attestation via the secure Provider Portal. For more information on AMH Tier Attestation, refer to the NC Medicaid webpage.

Submitting Institutional Prior Approvals (On-Site)

Wednesday, Sep. 19, 2018, 9:30 a.m. – Noon

This course will cover submitting Prior Approval Requests with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity, inquiring about those requests to determine their status.

After completing this course, authorized users will be able to:

  • Submit Prior Approvals
  • Inquire about Prior Approvals.

Submitting Institutional Claims (On-Site)

Wednesday, Sep. 19, 2018, 1 – 4:30 p.m.

This course will focus on how an authorized user can submit an Institutional claim with emphasis on Long Term Care and Secondary Claims.

At the end of training, you will be able do the following:

  • Enter an institutional claim
  • Save a draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission
  • Void and Replace paid claims.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.