NCTracks Provider Training Available in August 2018

Registration is open for the August 2018 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Onsite courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

Submitting Medical Prior Approvals (Onsite)

Tuesday, August 14, 2018, 9:30 a.m. – Noon

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services.

After completing this course, authorized users will be able to:

  • Submit Prior Approvals electronically
  • Conduct electronic inquiries about Prior Approvals

Submitting Institutional Prior Approvals (Onsite)

Thursday, August 16, 2018, 9:30 a.m. – Noon

This course will cover submitting Prior Approval Requests, with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity, inquiring about those requests to determine their status.

After completing this course, authorized users will be able to:

  • Submit Prior Approvals
  • Inquire about Prior Approvals

New Office Administrator (WebEx)

Friday, August 17, 2018, 9 – 11 a.m.

This course shows authorized users the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider.

At the completion of training, authorized users will be able to:

  • Update the Office Administrator for an Individual Provider or Organization
  • Upgrade existing Users to Managing Relationships

Submitting Dental/Ortho Prior Approvals (WebEx)

Monday, August 20, 2018, 9 a.m. – Noon

This course shows authorized users how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures.

At the end of this training the user will be able to:

  • Submit dental prior approvals requests
  • Inquire about dental prior approval requests

Submitting Dental/Ortho Claims (WebEx)

Monday, August 20, 2018, 1 – 4 p.m.

This course will focus on how to submit a Dental and Orthodontic Claims.

At the end of training, as an authorized user, you will be able to manage the following:

  • Create a Dental Claim via the NCTracks web portal
  • Save a Draft Claim
  • Use Claims Draft Search
  • Submit a Dental Claim
  • View results of a Claim submission

Reverification Overview (Webex)

Tuesday, August 28, 2018, 1 – 2:30 p.m.

This course serves as a refresher for the steps taken by the provider to complete the Re-Verification process through NCTracks.

At the end of training, you will be able to:

  • Explain why provider Re-Verification is requested and what the process entails
  • Complete the Re-Verification process in NCTracks
  • Update Owners and Managing Relationships if necessary while completing the Re-Verification application process

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: Onsite or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.