NCTracks Provider Training Available in September 2017

Registration is open for several instructor-led training courses for providers that will be held in September 2017. The duration varies depending on the course.

WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

How to Add or Update Credentials (WebEx)

  • Wednesday, September 13, 2017 – 1 to 3 p.m.

This course shows authorized users how to add or update credentials on a provider’s record in NCTracks, including Accreditations, Certifications, and Licensure.

Prior Approval - Medical (Professional) (On-site)

  • Friday, September 15, 2017 - 9:30 a.m. to noon

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.

Submitting a Professional Claim (On-site)

  • Friday, September 15, 2017 - 1 to 4 p.m.

This course will focus on how to submit a professional claim via the NCTracks Provider Portal.  At the end of training, providers will be able to:

  • Enter a professional claim
  • Save a draft claim
  • Use the Claims Draft Search tool
  • Submit a claim
  • View the results of a claim submission

Submitting Institutional Prior Approvals (On-site)

  • Wednesday, September 20, 2017 – 9:30 a.m. to noon

This course will cover submitting Prior Approval (PA) requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.

Submitting Institutional Claims (On-site)

  • Wednesday, September 20, 2017 – 1 to 4 p.m.

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to:

  • Enter an institutional claim
  • Save a draft claim
  • Use the Claims Draft Search tool
  • Submit a claim
  • View the results of a claim submission

Submitting Pharmacy Prior Approvals (WebEx)

  • Friday, September 22, 2017 - 9:30 a.m. to noon

This course will show participants how to submit and inquire about pharmacy Prior Approval (PA) requests on the NCTracks Provider Portal.  It will also cover PA inquiry to check on the status of the pharmacy PA request.

Prior Approval - Dental and Orthodontic (WebEx)

  • Tuesday, September 26, 2017 - 9:30 a.m. to noon

This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request.

Submitting Dental and Orthodontic Claims (WebEx)

  • Tuesday, September 26, 2017 – 1 to 4 p.m.

This course will focus on how to submit dental and orthodontic claims via the NCTracks Provider Portal. At the end of training, providers will be able to:

  • Enter dental and orthodontic claims
  • Save a draft claim
  • Use the Claims Draft Search tool
  • Submit a claim
  • View the results of a claim submission

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.