NCTracks Provider Training Available in November 2017

Registration is open for several instructor-led training courses for providers that will be held in November 2017. The duration varies depending on the course. WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection. On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.

Out of State (OOS) Provider Enrollment (WebEx)

  • Thursday, November 2 - 10:00 a.m. to 11:30 a.m.

This course will guide the user through the process of submitting an Out of State (OOS) Full and Lite provider enrollment application. Upon completion of this course the user will be able to:

  • Understand the differences between OOS Full and OOS Lite provider enrollment.
  • Submit as OOS Lite enrollment application
  • Convert from an OOS Lite provider to an OOS Full provider with a Manage Change Request.

Ordering, Prescribing and Referring (OPR) Provider Enrollment (WebEx)

  • Thursday, November 2 - 1:00 p.m. to 2:30 p.m.

This course will guide the user through the process of submitting an Ordering, Prescribing and Referring (OPR) Provider Full and Lite enrollment application. At the end of the course the user will be able to:

  • Understand the differences between a Full Provider Enrollment and an OPR Lite Provider Enrollment.
  • Submit an OPR Lite Application. Upgrade from an OPR Lite provider to a fully enrolled provider via Manage Change Request.

Create and Submit a PA for DME and Home Health Supplies Using Electronic Signature (WebEx)

  • Tuesday, November 14 – 10:00 p.m. to noon

The e-signature process allows the requesting provider to answer all of the questions related to the recipient's medical status when they enter a PA request on the Provider portal. The PA request will then be sent to the prescribing provider for review and the providing provider will sign an attestation statement saying that he/she is in agreement with the information entered by the requesting provider.

At the end of training, the participant will be able to:

  • Assign a user role to a provider
  • Assign a DME PA request to the Prescribing Provider
  • Assign a Home Health Supply PA request to the Prescribing Provider
  • Access the notification of the PA Request within NCTracks Provider Portal Message Center
  • Accept a PA Request and confirm with an electronic signature
  • Reject a PA Request and send back to the Requesting Provider
  • Revise a PA Request and re-assign to the Prescribing Provider

Submitting Pharmacy Prior Approvals (WebEx)

  • Tuesday, November 14 - 1:00 p.m. to 2:30 p.m.
  • Tuesday, November 28 - 1:00 p.m. to 3:00 p.m.

This course will show participants how to submit and inquire about Pharmacy Prior Approval (PA) Requests on the NCTracks Provider Portal.  It will also cover Prior Approval Inquiry to check on the status of the Pharmacy PA Request.

Prior Approval - Medical (Professional) (On-site)

  • Wednesday, November 15 - 9:30 a.m. to noon

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.

Submitting a Professional Claim (On-site)

  • Wednesday, November 15 - 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit a professional claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim and view the results of a claim submission.

Submitting Institutional Prior Approvals (On-site)

  • Thursday, November 16 – 9:30 a.m. to noon

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request.

Submitting Institutional Claims (On-site)

  • Thursday, November 16 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.