NCTracks Provider Training Available in July 2017

Registration is open for several instructor-led training courses for providers that will be held in July 2017. The duration varies depending on the course. WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection. On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.

ES User Roles, Abbreviated MCR's and Upload Documents (WebEx)

  • Monday, July 3 – 9:00 a.m. to 12:00 p.m.

This course will guide you through the following enhancements to the provider enrollment application processes:

  • Enrollment Specialist user role
  • Upload supporting documents
  • Abbreviated Manage Change Request (MCR) applications

Dental Helpful Hints (WebEx)

  • Thursday, July 6 – 1:00 p.m. to 3:00 p.m.

This course will provide users with tips for requesting Dental Prior Approval (PA) and dental claim submission within NCTracks. At the end of the training, providers will be able to:

  • Identify the three methods for submitting a PA request
  • Identify how to upload documents when submitting a new PA request or supplementing an existing PA request
  • Avoid common errors when completing the American Dental Association form
  • Avoid common errors that trigger requests for PA additional information
  • Avoid common errors when submitting claims

Submitting Institutional Prior Approvals (On-site)

  • Friday, July 7 – 9:30 a.m. to 12:00 p.m.

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request.

Submitting Institutional Claims (On-site)

  • Friday, July 7 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.

Submitting Pharmacy Prior Approvals (WebEx)

  • Tuesday, July 11 - 9:00 a.m. to 11:00 a.m. (Webex)

This course will show participants how to submit and inquire about Pharmacy Prior Approval (PA) Requests on the NCTracks Provider Portal.  It will also cover Prior Approval Inquiry to check on the status of the Pharmacy PA Request.

Ortho Helpful Hints (WebEx)

  • Wednesday, July 19 – 1:00 p.m. to 3:00 p.m.
  • Monday, July 31 – 1:00 p.m. to 3:00 p.m.

This course discusses some helpful tips to remember when submitting a Orthodontic Prior Approval. Note: This course will not provide instructions on how to submit an Orthodontic Prior Approval. At the end of the training, providers will be able to:

  • Identify the three (3) methods of Prior Approval submission
  • Identify how to upload documents when submitting Prior Approvals via NCTracks or to existing Prior Approvals
  • Identify the most common errors when completing the American Dental Association form
  • Identify common errors that require requests for Prior Approval additional information
  • Request payment for orthodontic records
  • Submit Prior Approval for orthodontic treatment requiring orthognathic surgery
  • Use the Orthodontic Prior Approval attachment forms

Fingerprinting Required Application Process (WebEx)

  • Tuesday, July 25 – 1:00 p.m. to 4:00 p.m.
  • Thursday, July 27 – 1:00 p.m. to 4:00 p.m.
  • Friday, July 28 – 1:00 p.m. to 4:00 p.m.

This course will guide the user on completing the Fingerprinting Required application process in NCTracks. At the end of training, the user will be able to:

  • Identify the provider types that are required to complete the fingerprinting application
  • Understand the notification process
  • Navigate NCTracks Provider Portal to complete and submit a fingerprinting application

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.