Attention: All Providers NCTracks Provider Training Available in February 2017

Registration is open for several instructor-led training courses for providers that will be held in February 2017. The duration varies depending on the course.

Following are details on the courses, their dates and times and instructions for how to enroll.

Prior Approval - Dental and Orthodontic (WebEx)

  • Wednesday, February 1 – 9:30 a.m. to noon

This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Submitting Dental and Orthodontic Claims (WebEx)

  • Wednesday, February 1 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Submitting Institutional Prior Approvals (On-site)

  • Thursday, February 2 – 9:30 a.m. to 12:00 noon

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Submitting Institutional Claims (On-site)

  • Thursday, February 2 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Submitting A Time Limit Override Request (WebEx)

  • Thursday, February 2, 2017 - 1:00 p.m. to 3:00 p.m.
  • Friday, February 3, 2017 - 9:00 a.m. to 11:00 a.m.

This course will guide authorized users through the Time Limit Override Request process using the Delay Reason Code (DRC), which is available to providers on the claim transactions using the NCTracks Provider Portal.

At the end of this training the user will be able to:

  • Indicate Time Limit Override request using the Delay Reason field on a claim.
  • Explain the Delay Reason Code
  • Attach an Explanation of Benefits (EOB) document to a claim
  • Submit a claim

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Submitting A Durable Medical Equipment (DME)/ Orthotics and Prosthetics Service History Inquiry (Webex)

  • Friday, February 3, 2017 - 1:00 p.m. to 3:00 p.m.

This course will guide authorized users through the process of submitting service inquiries for Durable Medical Equipment (DME) Orthotics and Prosthetics service history using the NCTracks Provider Portal. At the end of this training the user will be able to submit a DME/O&P Service History request.

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.
 

Provider Web Portal Applications (Webex)

  • Wednesday, February 15 – 1:00 p.m. to 4:00 p.m.

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Prior Approval - Medical (Professional) (On-site)

  • Tuesday, February 21 - 9:30 a.m. to 12:00 noon

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.
 
Submitting a Professional Claim (On-site)

  • Tuesday, February 21 - 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit a professional claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.