Update on Annual Regional NCTracks Seminars

Below is updated information regarding the Annual Regional NCTracks Seminars, including all dates and locations where the seminars will be held. The first seminar is tomorrow in New Bern and there are still seats available.

Are you a new provider or an existing provider with new staff who use NCTracks? Have you wanted to attend NCTracks training, but prefer taking it in person and can’t travel to Raleigh? Would you like to meet your Regional Provider Relations Representative?

If you answered yes to any of these questions, we have good news. NCTracks will conduct four Regional NCTracks Seminars in the coming months. The purpose of these Regional NCTracks Seminars is to help educate new providers, educate new billing staff of existing providers, and serve as a refresher for current and experienced provider staff. Regional seminars allow for participation by more providers, particularly those who cannot travel to attend Instructor-Led Training sessions in Raleigh. They will also allow providers an opportunity to meet and become familiar with their Regional Provider Relations Representatives. It is a learning opportunity and a chance to network.

Each of the seminars runs from 9:00 a.m. to 4:00 p.m. and they are being offered on different dates and locations across the state. Providers can register for the seminar most convenient for them. The dates and locations of the seminars are:

  • March 24, 2016 - NC Cooperative Extension (NCCE), 300 Industrial Drive, New Bern, NC 28562 (Craven Co.) - No public WiFi available
  • April 20, 2016 - NC Cooperative Extension (NCCE), 525 NC 65, Suite 200 Reidsville, NC 27320-8861 (Rockingham Co.) - WiFi available to the public
  • May 18, 2016 - NC Cooperative Extension (NCCE), 301 E. Mountain Drive Fayetteville, NC 28306-3422 (Cumberland Co.) - WiFi available to the public
  • June 9, 2016 - NC Cooperative Extension (NCCE), 1303 Dallas-Cherryville Hwy Citizens Resource Center, Dallas, NC 28034 (Gaston Co.) - No public WiFi available

From 9:00 a.m. to Noon, the seminars will give providers a high level overview of NCTracks, Claim Submission, Prior Approval, Provider Enrollment, Credentialing, Re-Verification, Provider Record Maintenance, Recipient Eligibility, Managed Care Referrals basics, and current system updates. Registration is for all sessions, but participants can review the agenda and choose to attend all or as many topics as they wish. Printed materials will not be available, but providers can download and/or print their own Participant User Guides (PUGs) from the ILT Guides folder in SkillPort prior to the seminar.

From 1:00 p.m. to 4:00 p.m., there will be a Provider Help Center at each location. NCTracks staff from Claims, Provider Enrollment, Prior Approval, and Provider Relations will be available on site to assist registered NC providers with questions or concerns regarding NCTracks. For providers to get the most out of these sessions, please bring specific examples of issues. Registration is required, separate from the morning seminar, for a 30 minute block of time, limited to a total of 30 providers. After all registered Help Center participants have been assisted, and if time permits, the NCTracks staff will see other session participants on a first come, first served basis.

Providers can register for the NCTracks Regional Seminars and the Provider Help Centers in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The sessions for the Seminar and the Provider Help Center can be found in the sub-folder labeled ILTs: On-site. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.

We hope to see you there!