Provider Training Courses Available in September 2016

 

Submitting a Professional Claim NEMT Provider (Webex)

• Thursday, September 1 – 9:00 a.m. to noon

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to Understand Claims Terminology, Understand the Prior Approval Process, Create a Professional Claim via NCTracks, Save a Draft, Use Claims Draft Search, Submit a Claim, View Results of a Claim Submission, Claim Status and Claim Copy, Resubmit a Claim, Void Prior Claim or Replacement Prior Claims, Understand How to Read a Remittance Advice, and Prior Authorization Inquiry.

Note: This class is intended for NEMT vendors in the following counties: Alamance, Catawba, Cumberland, Franklin, Lincoln and Rowan.

Create and Submit a PA for DME and Home Health Supply using Electronic Physician Signature (WebEx)

• Tuesday, September 6 – 10:00 a.m. to noon

This course will guide users through the new process that allows the requesting provider to enter a prior approval (PA) request on the Provider portal and then route it through NCTracks to the prescribing provider for review and approval using an electronic signature (PIN). At the end of training, participants will be able to assign a user role to a provider, assign a DME or Home Health PA request to the Prescribing Provider, access the notification of the PA Request within the NCTracks Provider Portal Message Center, and accept, reject or revise a PA request electronically.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Prior Approval – Pharmacy

• Thursday, September 8 - 1:00 p.m. to 3:00 p.m.

This course will show participants how to submit and inquire about Pharmacy Prior Approval (PA) Requests on the NCTracks Provider Portal.  It will also cover Prior Approval Inquiry to check on the status of the Pharmacy PA Request.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

Prior Approval – Institutional

• Wednesday, September 21 – 9:30 a.m. to noon

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Submitting an Institutional Claim

• Wednesday, September 21 - 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Prior Approval - Dental and Orthodontic

• Tuesday, September 27 – 9:30 a.m. to noon (WebEx)

This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Submitting Dental and Orthodontic Claims

• Tuesday, September 27 – 1:00 p.m. to 4:00 p.m. (WebEx)

This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.