Provider Training Courses Available in October 2016

 

Wednesday, October 5 – 1:00 p.m. – 4:00 p.m. - Provider Web Portal Applications (WebEx)

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Monday, October 10 - 10:00 a.m. to 1:00 p.m.- ES User Role, Abbreviated MCR and Upload Documents (WebEx)

This course will guide providers through the enhancements to the provider enrollment application processes.  At the end of training, providers will be able to explain the Enrollment Specialist user role, identify the Abbreviated Manage Change Request (MCR) applications, and upload supporting documents.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Friday, October 14 – 9:30 a.m. to noon - How to Submit a Medical PA (On-Site)

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to submit Prior Approvals and Managed Care Referrals electronically, and conduct electronic inquiries about Prior Approvals. The course is being offered in-person at the CSRA facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Friday, October 14 – 1:00 p.m. to 3:00 p.m. - How to Submit a Professional Claim (On-Site)

This course will focus on how to submit a Professional Claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSRA facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Monday, October 17 – 1:00 p.m. to 3:00 p.m. - Create and Submit a Prior Approval for Home Health Supplies and DME using Electronic Signature (WebEx)

This course will guide users through the process that allows the requesting provider to enter a prior approval (PA) request on the Provider portal and then route it through NCTracks to the prescribing provider for review and approval using an electronic signature (PIN). At the end of training, you will be able to assign a user role to a provider, assign a DME PA request to the Prescribing Provider, assign a Home Health Supply PA request to the Prescribing Provider, access the notification of the PA Request within NCTracks Provider Portal Message Center, accept a PA Request and confirm with an electronic signature, reject a PA Request and send back to the Requesting Provider, and revise a PA Request and re-assign to the Prescribing Provider. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Thursday, October 20 – 1:00 p.m. to 2:30 p.m. - Provider Re-Credentialing/Re-Verification Refresher (WebEx)

This course serves as a refresher for the steps taken by the provider to complete the Re-Verification process through NCTracks. It also covers the steps to enter information and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during Re-Verification/Re-Credentialing. At the end of training, you will be able to explain what provider Re-Verification is all about and why it is required, explain each phase of Re-Verification, complete the Re-Verification process in NCTracks, and complete a Manage Change Request for invalid or missing provider data. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Training Enrollment Instructions:

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.