NCTracks Provider Training Available in November 2016

Registration is now open for several instructor-led training courses for providers that will be held in November 2016. The duration varies depending on the course. Following are details on the courses, the dates and times they are being offered, and instructions for how to enroll:

 

Submitting Pharmacy Prior Approvals

  • Tuesday, Nov.  8 - 9:30 am - noon (Webex)
  • Tuesday, Nov. 29 – 1 pm - 3 pm (Webex)

This course will show participants how to submit and inquire about Pharmacy Prior Approval (PA) Requests on the NCTracks Provider Portal.  It will also cover Prior Approval Inquiry to check on the status of the Pharmacy PA Request. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Submitting Prior Approval (Medical)

  • Thursday, Nov.  10 - 9:30am - noon (On-site)

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to submit Prior Approvals and Managed Care Referrals electronically, and conduct electronic inquiries about Prior Approvals. The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Submitting Professional Claims

  • Thursday, Nov.  10 – 1 pm – 4 pm (On-Site)

This course will focus on how to submit a Professional Claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Provider Web Portal Applications - NEMT

  • Monday, Nov. 14 – 1 pm – 4 pm (Webex)

This course will explain to Non-Emergency Medical Transportation (NEMT) Providers the changes that are occurring with NEMT providers as well as guide users through an overview of the Enrollment Application. At the end of this course, users will be able to explain the changes that are occurring with NEMT providers, understand the Provider Enrollment Application process, navigate to the NCTracks Provider Portal Status and Management page and understand the content, as well as navigate to Skillport for more information on provider training and courses available. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Create and Submit a PA for DME and Home Health Supply Using Electronic Signature

  • Tuesday, Nov.  15 -  10 am - noon (Webex)

This course will guide users through the process that allows the requesting provider to enter a prior approval (PA) request on the Provider portal and then route it through NCTracks to the prescribing provider for review and approval using an electronic signature (PIN). At the end of training, you will be able to assign a user role to a provider, assign a DME PA request to the Prescribing Provider, assign a Home Health Supply PA request to the Prescribing Provider, access the notification of the PA Request within NCTracks Provider Portal Message Center, accept a PA Request and confirm with an electronic signature, reject a PA Request and send back to the Requesting Provider, and revise a PA Request and re-assign to the Prescribing Provider. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Submitting Institutional Prior Approvals

  • Thursday, Nov.  17 - 9:30 am - noon (On-Site)

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Submitting Institutional Claims

  • Thursday, Nov.  17 – 1 pm – 4 pm (On-Site)

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.