New CBT course - Obtain CMN Electronic Signature for DMA PA Request

Obtain CMN Electronic Signature for DMA PA Request

Course Overview:

As of November 1, providers requesting DME and Home Health miscellaneous supply services can route through NCTracks a Prior Approval (PA) request to the recipient's prescribing provider for review. The prescribing provider can approve and electronically sign the request using their PIN, then submit to NCTracks for review. The online routing process can help expedite the submission of PA requests for providers. This course provides step-by-step instructions for how to obtain CMN Electronic Signature for a DMA PA request.

Course Objectives:

At the end of training, participants will be able to:

• Assign a user role to a provider
• Assign a DME PA and Home health Supply PA request to the Prescribing Provider
• Access the notification of the PA Request within NCTracks Provider Portal Message Center
• Accept a PA Request and confirm with an electronic signature
• Reject a PA Request and send back to the Requesting Provider
• Revise a PA Request and re-assign to the Prescribing Provider

Providers can register for this course in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The course can be found under the heading Prior Approval in the sub-folder labeled CBTs. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.