Attention: All Providers NCTracks Provider Training Available in December 2016

Registration is open for several instructor-led training courses for providers that will be held in December 2016. The duration varies depending on the course.

Note: All courses and the day/time they are offered are subject to change.

Following are details on the courses, their dates and times and instructions for how to enroll.

Submitting a Professional Claim/Recipient Eligibility Verification ITP (DPH) (Webex)

  • Monday, December 5 – 9:30 a.m. to 12:00 noon

This course will cover how to submit a Professional (1500/837P) claim within the NCTracks system with an emphasis on claim level adjustments. This course will also shows authorized users how to use the Eligibility Verification System (EVS), which provides information regarding a recipient's eligibility for services in real time. The provider and recipient must be enrolled in the same health plan or benefit plan for eligibility information to be returned. At the end of training, the user will be able to:

  • Submit a Professional and an Institutional claim via NCTracks web portal
  • Create a Claim
  • Save a Claim Draft
  • Use Claims Draft Search
  • View results of a claim submission
  • Submit an Individual Recipient Eligibility Inquiry
  • Submit a Batch Eligibility Inquiry
  • View an Eligibility Response.

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Prior Approval Inquiry DPH ITP (Webex)

  • Monday, December 5 – 1:00 p.m. to 2:00 p.m.

This course will cover how to inquire about previously submitted Prior Approval (PA) requests for Division of Public Health (DPH) ITP recipients. At the end of training, user will be able to inquire about PAs on NCTracks.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Submitting A Professional Claim – NEMT (Webex)

  • Tuesday, December 6 – 1:00 p.m. to 4:00 p.m.
  • Thursday, December 8 -  9:00 a.m. to 12:00 noon
  • Wednesday, December 14 - 9:00 a.m. to 12:00 noon
  • Wednesday, December 21 - 9:00 a.m. to 12:00 noon

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to:

  • Understand Claims Terminology
  • Understand the Prior Approval Process
  • Create a Professional Claim via NCTracks
  • Save a Draft
  • Use Claims Draft Search
  • Submit a Claim
  • View Results of a Claim Submission
  • Claim Status and Claim Copy
  • Resubmit a Claim
  • Void Prior Claim or Replacement Prior Claims
  • Understand How to Read a Remittance Advice
  • Prior Authorization Inquiry.

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Prior Approval - Dental and Orthodontic (WebEx)

  • Friday, December 9 – 9:30 a.m. to noon

This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Submitting Dental and Orthodontic Claims (WebEx)

  • Friday, December 9 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Prior Approval - Medical (Professional) (On-site)

  • Friday, December 16 - 9:30 a.m. to 12:00 noon

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.
 
Submitting a Professional Claim (On-site)

  • Friday, December 16 - 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit a professional claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.