Upcoming Training Opportunities for Providers in November

Registration is now open for instructor-led training courses for providers that will be held in November. The duration varies depending on the course. Following are details on the courses, the dates and times they are being offered, and instructions for how to enroll:

Wednesday, November 5 - 1:00 p.m. to 2:30 p.m. - Managed Care Referrals and Overrides
This course shows authorized users how to submit Managed Care Referrals and inquire about Managed Care Referrals and Overrides. At the end of training, the user will be able to submit Managed Care Referrals and conduct inquiries about Managed Care Referrals and Overrides using the secure NCTracks Provider Portal.  This course will be offered at the CSC facility in Raleigh. It involves hands-on training and will be limited to 45 participants.
 
Tuesday, November 18 - 9:00 a.m. -12:00 p.m. - Provider Web Portal Applications Webinar
This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.
 
In addition, there are two courses specific to Dental and Orthodontic providers being offered on November 14.  See the announcement on the Dental Services page of the NCTracks Provider Portal for more information.
 
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course.  Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort.  The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.