NCTracks
Upcoming Provider Training in September 2015
Registration is now open for several instructor-led training courses for providers that will be held in September 2015. These courses are in addition to the ICD-10 courses previously announced. (See link below.) The format and duration varies depending on the course. Following are details on the courses, the dates and times they are being offered, and instructions for how to enroll:
Friday, September 4 – 9:00 a.m. to 12:00 p.m.
Thursday, September 10 – 1:00 p.m. to 4:00 p.m.
ES User Role_Abbreviated MCR_Upload Documents (WebEx)
This course will guide providers through the enhancements to the provider enrollment application processes. At the end of training, providers will be able to explain the Enrollment Specialist user role, identify the Abbreviated Manage Change Request (MCR) applications, and upload supporting documents. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. The WebEx will be limited to 115 participants. (The same course is being offered on multiple dates.)
Wednesday, September 16 - 9:00 a.m. to 11:00 a.m. - Recipient Eligibility Verification
In this training providers learn to use the Eligibility Verification System (EVS), which provides information regarding a recipient's eligibility for services in real time. At the end of training, providers will be able to submit an Individual Recipient Eligibility Inquiry, submit a Batch Eligibility Inquiry, and view an Eligibility Response. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.
Wednesday, September 23 - 9:30 a.m. to 12:30 p.m. - Submitting Dental and Orthodontic Claims (WebEx)
This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. The WebEx will be limited to 115 participants.
Wednesday, September 23 - 1:00 p.m. to 4:00 p.m. - Prior Approval - Dental and Orthodontic (WebEx)
This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. The WebEx will be limited to 115 participants.
Tuesday, September 29 - 9:30 a.m. to 12:00 p.m. - Prior Approval – Institutional
This course will cover submitting Prior Approval (PA) Requests with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
Tuesday, September 29 - 1:00 p.m. to 4:00 p.m. - Submitting an Institutional Claim
This course will focus on how to submit an Institutional Claim via the NCTracks Provider Portal with emphasis on Long Term Care and Secondary Claims. At the end of training, providers will be able to enter an Institutional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
Training Enrollment Instructions:
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.